Hope House Policies
At Hope House Food Pantry, our goal is to serve our community with dignity and respect. To ensure we can assist as many people as possible, we kindly ask all clients to follow these guidelines:
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Serving Franklin County Residents – Our pantry is available to those living in Franklin County.
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Proof of Residency – If requested, clients should be prepared to provide proof of residency (such as a utility bill, lease agreement, or ID).
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Monthly Food Assistance – Clients are welcome to receive food once per calendar month to help ensure resources are available for everyone in need.
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Weekly Clothing Closet Access – Clients are invited to shop at our clothing closet once per week, based on availability.
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Respectful Environment – We strive to create a welcoming space for all. We kindly ask that everyone treat volunteers and fellow clients with courtesy and refrain from political discussions while visiting.
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Additional Assistance – If special circumstances arise, additional support may be considered at the discretion of Hope House staff.​
Non-Discrimination Statement
In accordance with Federal civil rights law and U.S. Department of Agriculture (USDA) civil rights regulations and policies, the USDA, its Agencies, offices, and employees, and institutions participating in or administering USDA programs are prohibited from discriminating based on race, color, national origin, religion, sex, disability, age, marital status, family/parental status, income derived from a public assistance program, political beliefs, or reprisal or retaliation for prior civil rights activity, in any program or activity conducted or funded by USDA (not all bases apply to all programs). Remedies and complaint filing deadlines vary by program or incident.
Persons with disabilities who require alternative means of communication for program information (e.g., Braille, large print, audiotape, American Sign Language, etc.) should contact the State or local Agency that administers the program or contact USDA through the Telecommunications Relay Service at 711 (voice and TTY). Additionally, program information may be made available in languages other than English.
To file a program discrimination complaint, complete the USDA Program Discrimination Complaint Form, AD-3027, found online at How to File a Program Discrimination Complaint and at any USDA office or write a letter addressed to USDA and provide in the letter all of the information requested in the form. To request a copy of the complaint form, call (866) 632-9992. Submit your completed form or letter to USDA by: (1) mail: U.S. Department of Agriculture, Office of the Assistant Secretary for Civil Rights, 1400 Independence Avenue, SW, Mail Stop 9410, Washington, D.C. 20250-9410; (2) fax: (202) 690-7442; or (3) email: program.intake@usda.gov.
USDA is an equal opportunity provider, employer, and lender.